Encoding → Decoding

Barriers to communication

• Perception barriers: how someone may interpret the message
• factors may influence how its perceived

Personality and interest barriers

• Likes and dislikes may alter understanding – people tend to listen more attentively to areas that interest them or turn a deaf ear to those that don’t or that they find boring

Attitudes, emotions and prejudice barrier

• Strong emotions may lead someone to unsuccessfully comprehend the message
• may warp the message

Internal factors and External factors

Noise: anything within the process that can impact the communication of the message

• could be physical noise stopping someone from hearing
• but could be power games, micro managing